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McDONALDS LAS VEGAS, NV 4 MARCH 2015 JENN LIM CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER презентация
Содержание
- 1. McDONALDS LAS VEGAS, NV 4 MARCH 2015 JENN LIM CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER
- 3. QUICK POLL :)
- 4. WE CAN ALL LIVE SUSTAINABLY HAPPY LIVES THE QUESTION IS… HOW ?
- 6. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?
- 7. WHAT IS YOUR GOAL IN LIFE?
- 8. “WHEN I GET _____, I’LL BE HAPPY”
- 9. REFLECTION HOW DID I GET HERE ? WHY AM I SO PASSIONATE ABOUT HAPPINESS?
- 10. OH @#$%
- 12. “A WOMAN’S DREAM CLOSET…” ZAPPOS KENTUCKY WAREHOUSE
- 13. EXPECTATIONS EXPERIENCE EMOTIONS STORIES CULTURE PERSONAL EMOTIONAL CONNECTION
- 14. CULTURE #1 PRIORITY?
- 15. HOW IS CULTURE #1 PRIORITY? HIRING
- 16. CULTURE AND CUSTOMER SERVICE $2B* COMPANY 1999
- 17. BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
- 19. AN EXPERIMENT IN HAPPINESS AS A
- 20. WHAT DOES THE SCIENCE OF HAPPINESS HAVE
- 21. HAPPINESS FRAMEWORK 1 LEVERS OF HAPPINESS
- 22. HAPPINESS FRAMEWORK 4 PARALLELS OF A GREAT BUSINESS AND HAPPINESS
- 23. 51% TURNOVER 22% PROFITABILITY 7.5YEARS
- 24. TIPPING POINT OF HAPPINESS HARVARD BUSINESS REVIEW JAN-FEB 2012
- 25. IF RESEARCH SHOWS VISION MEANING
- 26. FIRST… THERE WAS A BOOK
- 27. THEN… THE BUS TOUR…
- 29. WE HEARD FROM AROUND THE WORLD UNIFIED
- 30. HOW WE CHANGE THE WORLD? PCC. PEOPLE COMPANIES COMMUNITIES
- 32. HAPPINESS AT WORK SURVEY
- 33. WHAT MAKES HAPPY WORK?
- 34. HAPPINESS… DELIVERED. – TOP 20 FASTEST GROWING E-COMMERCE COMPANY
- 35. HOW? ONE PCC AT A TIME
- 36. HOW CAN WE HELP? FOR:
- 37. BE TRUE TO OUR WEIRD SELVES IMAGINE…
- 38. BE TRUE TO OUR WEIRD SELVES LIVE OUR VALUES, PASSIONS AND PURPOSE IMAGINE…
- 39. BE TRUE TO OUR WEIRD SELVES
- 40. …THEN DO. WITH HAPPINESS!
QUICK POLL :)
Слайд 8“WHEN I GET _____, I’LL BE HAPPY”
“WHEN I ACHIEVE _____, I’LL
BE HAPPY”
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTING
WHAT CAN SUSTAIN IT.
Слайд 15HOW IS CULTURE
#1 PRIORITY?
HIRING FOR CULTURE
5 WEEKS OF TRAINING
$4000 OFFER
TO QUIT
ZAPPOS CULTURE BOOK
ZAPPOS CULTURE BOOK
Слайд 16CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES
ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
Слайд 19AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
COMMITMENT
CORE VALUES
TRANSPARENCY
VISION
RELATIONSHIPS
THE
RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
AND CAN THEY BE
APPLIED TO YOU?
HOW
?
Слайд 20WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US?
SOME DATA
AND FRAMEWORKS
LEARNED ALONG THE WAY…
LEARNED ALONG THE WAY…
Слайд 2351%
TURNOVER
22%
PROFITABILITY
7.5YEARS
HEALTHIER &
LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012
PURSUING HAPPINESS, LYUBOMIRSKY ET AL
GALLUP
2013
Слайд 25IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU
AND YOUR COMPANY?
Слайд 29WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE SAME
VISION
NO MATTER WHAT
BACKGROUND
CULTURE
IDEAS
JOB
HAPPINESS
Слайд 36HOW CAN WE HELP?
FOR:
CULTURE BOOK
SURVEY LINK
COPY OF THE PRESENTATION
JOINING OUR
COMMUNITY
QUESTIONS
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
QUESTIONS
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
Слайд 39BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
PRIORITIZE FOR
LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
