McDONALDS LAS VEGAS, NV 4 MARCH 2015 JENN LIM CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER презентация

Содержание

Слайд 1McDONALDS
LAS VEGAS, NV
4 MARCH 2015

JENN LIM
CO-FOUNDER | CEO | CHIEF HAPPINESS

OFFICER

Слайд 2


Слайд 3QUICK POLL :)


Слайд 4WE CAN ALL LIVE
SUSTAINABLY
HAPPY LIVES

THE QUESTION IS…
HOW


?


Слайд 6TAKE A MOMENT TO THINK…

WHAT ARE
YOUR GOALS
IN LIFE

?


Слайд 7WHAT IS YOUR GOAL IN LIFE?


Слайд 8“WHEN I GET _____, I’LL BE HAPPY”
“WHEN I ACHIEVE _____, I’LL

BE HAPPY”
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.

YET WE’RE SUPERBAD AT PREDICTING
WHAT CAN SUSTAIN IT.


Слайд 9REFLECTION
HOW DID
I GET HERE
?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?


Слайд 10OH
@#$%


Слайд 12“A WOMAN’S
DREAM CLOSET…”
ZAPPOS
KENTUCKY WAREHOUSE


Слайд 13EXPECTATIONS
EXPERIENCE
EMOTIONS
STORIES
CULTURE
PERSONAL
EMOTIONAL
CONNECTION


Слайд 14CULTURE
#1 PRIORITY?


Слайд 15HOW IS CULTURE
#1 PRIORITY?
HIRING FOR CULTURE
5 WEEKS OF TRAINING
$4000 OFFER

TO QUIT
ZAPPOS CULTURE BOOK

Слайд 16CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES

ZAPPOS
$1.2 BILLION**

*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING

Слайд 17BEST WORKPLACES
VS. S&P 500


GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010


Слайд 19AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
COMMITMENT
CORE VALUES
TRANSPARENCY
VISION
RELATIONSHIPS
THE

RIGHT TEAM

AND CAN THEY BE
APPLIED TO YOU?

HOW

?


Слайд 20WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US?
SOME DATA

AND FRAMEWORKS
LEARNED ALONG THE WAY…

Слайд 21HAPPINESS FRAMEWORK 1
LEVERS OF HAPPINESS


Слайд 22HAPPINESS FRAMEWORK 4
PARALLELS OF A GREAT BUSINESS AND HAPPINESS


Слайд 2351%

TURNOVER
22%
PROFITABILITY

7.5YEARS
HEALTHIER &
LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012
PURSUING HAPPINESS, LYUBOMIRSKY ET AL
GALLUP

2013


Слайд 24TIPPING POINT OF HAPPINESS
HARVARD BUSINESS REVIEW JAN-FEB 2012


Слайд 25IF RESEARCH SHOWS

VISION
MEANING
HIGHER PURPOSE

LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU

AND YOUR COMPANY?

Слайд 26FIRST…
THERE WAS A BOOK


Слайд 27THEN…
THE BUS TOUR…


Слайд 29WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE SAME
VISION


NO MATTER WHAT
BACKGROUND
CULTURE
IDEAS
JOB

HAPPINESS


Слайд 30HOW WE CHANGE THE WORLD?
PCC.
PEOPLE

COMPANIES

COMMUNITIES


Слайд 32HAPPINESS AT WORK SURVEY


Слайд 33WHAT MAKES HAPPY WORK?


Слайд 34HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY


Слайд 35HOW? ONE PCC AT A TIME


Слайд 36HOW CAN WE HELP?

FOR:
CULTURE BOOK
SURVEY LINK
COPY OF THE PRESENTATION
JOINING OUR

COMMUNITY
QUESTIONS


JENN@DELIVERINGHAPPINESS.COM

JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO


Слайд 37BE TRUE TO OUR WEIRD SELVES
IMAGINE…


Слайд 38BE TRUE TO OUR WEIRD SELVES

LIVE OUR VALUES, PASSIONS AND PURPOSE
IMAGINE…


Слайд 39BE TRUE TO OUR WEIRD SELVES

LIVE OUR VALUES, PASSIONS
AND PURPOSE

PRIORITIZE FOR

LASTING, SUSTAINABLE HAPPINESS

IMAGINE…


Слайд 40…THEN DO.
WITH HAPPINESS!


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